Privacy Policy

At Global Skills Consult, we are committed to protecting the privacy and personal data of our clients, employees, and website visitors in accordance with the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR). This policy outlines how we collect, use, and safeguard personal information.

Information We Collect

We may collect the following personal information:

- Personal Identification Information: Name, email address, phone number, and postal address.

- Health Information: Medical history, care needs, and relevant health-related data required to provide our services.

- Financial Information: Payment details (such as bank account or card details) for billing purposes.

- Technical Data: IP address, browser type, and browsing patterns collected through our website.

How We Collect Your Data

We collect information:

- Directly from you: When you or your authorised representatives provide information during consultations, assessments, or service inquiries.

- Through our website: Via contact forms, cookie consent forms, and feedback surveys.

- Third-party sources: Where appropriate, from medical professionals or authorised parties involved in your care.

Legal Basis for Processing Your Data

Under UK GDPR, we rely on the following lawful bases for processing personal data:

- Consent: When you provide consent for us to use your information (e.g., for marketing).

- Contractual necessity: When processing is necessary for the performance of a contract (e.g., service provision).

- Legal obligation: Where we are required to process your data to comply with legal requirements (e.g., for regulatory reporting).

- Legitimate interests: For the purpose of providing and improving our services, unless overridden by your rights.

How We Use Your Data

We use your data to:

- Develop and deliver tailored care plans.

- Manage appointments, billing, and payment processes.

- Improve our services and customer experience.

- Communicate updates, promotions, or relevant information (with your consent).

How We Share Your Data

We will not share your data with third parties for marketing purposes. However, we may share your information with:

- Service Providers: Trusted third parties who help us provide our services (e.g., IT, payment processing).

- Healthcare Providers: When needed to coordinate care and treatment.

- Legal and Regulatory Bodies: If required to comply with UK laws and regulations.

Data Security

We are committed to ensuring your personal information is secure. We have implemented appropriate technical and organisational measures to safeguard your data, including encryption, secure access controls, and regular security audits.

Your Rights Under UK GDPR

Under the UK GDPR, you have the following rights concerning your personal data:

- Right to Access: Request a copy of the personal data we hold about you.

- Right to Rectification: Request corrections to any inaccurate or incomplete data.

- Right to Erasure: Request that we delete your personal data, where appropriate.

- Right to Restrict Processing: Ask us to restrict the processing of your personal data in certain circumstances.

- Right to Data Portability: Request the transfer of your personal data to another organisation.

- Right to Object: Object to the processing of your personal data for direct marketing purposes or under legitimate interests.

To exercise any of these rights, please contact us using the details provided below.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. After this period, we will securely dispose of or anonymise your data.

Cookies

Our website uses cookies to enhance your experience and analyse site usage. Cookies are small files stored on your device. You can manage cookie preferences through your browser settings or use our cookie management tool.

International Data Transfers

While we primarily process data within the UK, if we transfer personal data outside the UK, we ensure that appropriate safeguards are in place to protect your information, such as standard contractual clauses approved by the UK Information Commissioner's Office (ICO).

Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on our website, with the "Effective Date" updated. We encourage you to review this policy periodically to stay informed about our data protection practices.